If you’re looking for a reliable internet provider in Cupertino, CA, we’ve got you covered. We offer high-speed connectivity across the San Francisco Bay Area, including Cupertino, with a focus on reaching underserved locations. You’ll benefit from our 99.997% uptime guarantee and 24/7 local support.
Our hybrid network structure guarantees dependable service, even in challenging areas. We provide customizable plans to suit your needs, whether you’re a homeowner or business. Professional installation is quick and minimally disruptive.
Beyond internet, we offer mobile solutions for events and construction sites. Discover how we can enhance your online experience in Cupertino.
Coverage Area
While we primarily serve the San Francisco Bay Area, you’ll find our coverage extends across 10 counties in the region. This expansive network includes major cities like San Francisco, San Jose, Oakland, and Fremont, as well as numerous surrounding communities.
One of the key coverage benefits is our ability to reach underserved and hard-to-connect areas. We are one of the only ISPs to offer fast symmetric upload and download speeds with the lowest latency, which is crucial for Cupertino as part of the tech capital and Silicon Valley.
This makes us an ideal choice for both businesses and residents in this tech-driven community
If you’re in a rural location or a spot where traditional ISPs struggle to provide service, our hybrid network might be your solution.
Our unique combination of fixed wireless and fiber technologies allows for rural connectivity in places where cable or DSL isn’t available. Whether you’re on a remote hillside or in a waterfront property, our network is designed to overcome geographical challenges and bring high-speed internet to previously disconnected areas.
Other Services We Offer
Beyond standard internet connectivity, we offer a diverse range of specialized services to meet unique customer needs.
You’ll find mobile internet solutions for construction sites and events, guaranteeing you’re connected even in temporary locations. We provide high-speed event connectivity for trade shows and conferences, keeping your attendees online and engaged.
For businesses, we offer tailored fiber solutions and advanced network services to boost your productivity. Our construction internet packages deliver rapid deployment for job sites, while our marina connectivity options cater to waterfront properties and boats.
Whether you’re hosting a large-scale event, managing a construction project, or running a business that requires robust connectivity, we’ve got you covered.
Our specialized services guarantee you’re always connected, no matter where you’re or what you’re doing in Cupertino and beyond.
Why Choose Us
Four key reasons set us apart as your top choice for internet service in Cupertino. We offer unparalleled service reliability, with a 99.997% uptime guarantee backed by our SLA. Our hybrid network combines fixed wireless and fiber technology, ensuring fast, consistent connectivity even in hard-to-reach areas. Customer testimonials consistently praise our local, 24/7 support team for their responsiveness and expertise.
| Feature | Benefit |
| Hybrid Network | Reliable coverage |
| 99.997% Uptime | Minimal downtime |
| Local Support | Quick issue resolution |
| Flexible Plans | Tailored to your needs |
| Scalable Solutions | Grows with your business |
Choose us for high-speed internet that doesn’t compromise on quality or customer service. We’re committed to providing Cupertino residents with the best possible internet experience, whether you’re streaming, gaming, or running a business from home.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting your service up and running is a straightforward process. It begins with a free site survey to determine service availability and ideal equipment placement.
Once confirmed, our professional technicians will schedule your installation. Our installation techniques guarantee minimal disruption to your property. We’ll install a high-grade radio and antenna, typically on your roof, using non-penetrating mounts and weatherproofing to protect your home.
The installation timeline is relatively quick, usually taking 2-3 hours to complete.
You’ll need to provide your own router, as we don’t supply or service these devices. After the equipment is set up and connected, you’ll receive a brief overview of your new service.
With our efficient installation process, you’ll be enjoying high-speed internet in no time.
Local Attractions in Cupertino, CA
Cupertino, California, boasts a plethora of attractions that cater to various interests. You can start by exploring Cupertino parks like Memorial Park, which offers recreational facilities and events.
For food enthusiasts, Cupertino dining options include a mix of international cuisines and local favorites.
If you’re looking for retail therapy, Cupertino shopping in the downtown area provides a variety of boutiques and malls.
Annual Cupertino events such as the Cherry Blossom Festival and Cupertino Summer Fest bring the community together.
To investigate Cupertino’s history, you can visit the Cupertino Historical Museum.
Education is also a highlight, with top-rated schools and De Anza College.
Cupertino culture is rich in arts and innovation, while Cupertino nightlife offers a range of bars and live music venues.
Get Our Internet Today
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Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute?
– Press the Windows key + R to open the Run window.
– Enter cmd and press Enter to open a Command Prompt.
– Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.google.com).
– Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
- The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
- If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
- Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
- Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
- Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
www.speedtest.net
www.speedof.me
www.fast.com
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button.
https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Thanks for your help and patience.