Looking for a reliable internet provider in Palo Alto, CA? We offer high-speed connectivity with extensive coverage across residential and business areas. You’ll enjoy symmetrical speeds up to 1 Gbps for homes and multi-gigabit options for businesses.
Our hybrid network combines fixed wireless and fiber technologies, reaching even underserved locations. With a 99.997% uptime guarantee and 24/7 local support, we ensure you stay connected.
We offer tailored solutions for various needs, including temporary setups and backup connections. Beyond the internet, our commitment to privacy and sustainability sets us apart. Discover how we can transform your online experience in Palo Alto.
We serve not only the city’s central areas but also extend our reach to underserved areas that traditional ISPs might overlook. You’ll find our service available throughout Palo Alto, including residential neighborhoods, business districts, and even harder-to-reach locations like hillside properties.
Our unique hybrid network, combining fixed wireless and fiber technologies, allows us to offer high-speed internet where cable or DSL services may be inadequate or unavailable. Whether you’re in downtown Palo Alto or a more remote part of the city, we likely have a solution for your internet needs.
We’re continuously expanding our coverage, so even if service isn’t available at your location today, it might be soon.
Other Services We Offer
Beyond our standard internet service, we offer a range of specialized solutions to meet diverse connectivity needs in Palo Alto.
For businesses, we provide tailored solutions, including Etheric Gigabit, Fiber, and Voice services. These high-performance options are designed to meet the demanding needs of Palo Alto’s tech-driven companies, offering scalable gigabit speeds to enhance your network capabilities and support your company’s growth.
If you’re managing a marina or waterfront property, we have custom solutions to keep you connected.
We also offer high-speed internet for mobile home communities and RV parks.
For companies concerned about continuity, we provide backup internet connections and disaster recovery planning.
With our flexible approach, you can choose the service that best fits your unique situation in Palo Alto.
Why Choose Etheric Networks
Choosing us for your internet service in Palo Alto offers several compelling advantages. As a local provider with deep knowledge of the Bay Area’s unique terrain, we deliver reliable connectivity where others can’t. Our hybrid network of fixed wireless and fiber optics guarantees high-speed internet access even in hard-to-reach locations.
Here’s why you should choose us:
Unmatched reliability: We guarantee 99.997% uptime through our Service Level Agreement.
Blazing speeds: Enjoy symmetrical speeds up to 1 Gbps for residential and multi-gigabit for businesses.
Superior customer support: Our local, 24/7 technical team provides rapid assistance when you need it.
With us, you’ll experience low-latency connections that are ideal for gaming, streaming, and remote work.
Our commitment to privacy, flexible solutions, and environmental sustainability sets us apart as Palo Alto’s premier internet service provider.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting connected with us is a straightforward process. It begins with a free site survey to assess your location’s suitability for service. During this survey, our technicians check for line-of-sight and determine the best placement for equipment. Once approved, you’ll schedule your installation.
The installation typically takes 2-3 hours, depending on your specific installation requirements. Our professional technicians will mount a high-grade radio and antenna at your property, ensuring proper weatherproofing and using non-penetrating mounts when possible.
We’ll also install a Power over Ethernet (PoE) device to power the equipment.
Your installation timeline may vary based on factors like property access and complexity. Remember, you’ll need to provide your own router, as we don’t supply or service these.
After installation, you’ll be ready to enjoy high-speed internet from Palo Alto’s reliable provider.
Local Attractions in Palo Alto, CA
When you’re not enjoying the fast internet speeds we provide in Palo Alto, CA, you might want to explore what the city has to offer.
Palo Alto is rich in both natural beauty and cultural attractions. Here are three must-see attractions:
Palo Alto parks: Visit the Baylands Nature Preserve, a stunning 1,940-acre coastal wetland filled with birdlife and scenic views.
Local dining and cultural events: Explore downtown Palo Alto and its diverse range of restaurants, cafes, and cultural events at venues like the Palo Alto Art Center and the Palo Alto Children’s Theatre.
Historical landmarks and tech attractions: Walk through the Computer History Museum to learn about the dawn of computing, or visit the historic Palo Alto City Hall to appreciate the city’s architectural heritage.
Enjoy the blend of nature, culture, and history that Palo Alto has to offer.
Get Etheric Internet Today
Experience Lightning-Fast Internet Today!
Don’t wait for better connectivity. We deliver high-speed, reliable internet to your Palo Alto home or business right now.
Upgrade your internet experience with us – where speed meets service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
If you’re looking for a reliable internet provider in Menlo Park, CA, we’re an excellent choice. We offer high-speed connectivity through a unique hybrid of fixed wireless and fiber technologies, covering 10 counties in the San Francisco Bay Area.
You’ll enjoy symmetrical speeds, low latency, and a 99.997% uptime guarantee. We provide tailored solutions for both residential and enterprise customers, with 24/7 local support. We’re committed to serving hard-to-reach locations and underserved communities.
Beyond the Internet, we offer enterprise-level private links, fiber-optic solutions, and virtual phone systems. Discover how we can elevate your connectivity experience in Menlo Park with our advanced business solutions and higher-end services, which are perfect for this tech-savvy community.
Coverage Area
Our coverage area spans 10 counties in the San Francisco Bay Area and extends far beyond Menlo Park.
Our Menlo Park internet service as part of a broader network that includes major cities like San Francisco, San Jose, and Oakland. Our unique hybrid approach, combining fixed wireless and fiber technologies, allows us to reach areas where traditional providers can’t.
One of the key coverage benefits you’ll enjoy is access to high-speed internet in hard-to-reach locations.
Whether you’re in a remote hill area or on a waterfront property, we can likely provide service. We’re continually expanding our coverage, adding new areas each year.
This means that even if you’re in an underserved community, you might soon have access to our reliable, high-speed internet options.
Other Services We Offer
While we’re known for our broad coverage area, you’ll find we offer much more than just internet connectivity.
Our range of services extends beyond traditional ISP offerings, providing high-speed solutions tailored to various needs.
For businesses, we offer Etheric Gigabit, delivering enterprise-level private links with speeds up to 20 Gbps.
We also provide Etheric Fiber for extensive fiber-optic solutions and Etheric Voice for scalable virtual phone systems.
If you’re managing construction sites or events, you can benefit from our temporary, customized connectivity options.
Our specialized services include business continuity solutions, marina and waterfront connectivity, and internet for mobile homes and RV parks.
These offerings demonstrate our commitment to providing versatile, high-speed solutions across diverse environments, ensuring you have access to reliable internet regardless of your location or specific needs.
Why Choose Etheric Networks
Thanks to our unique hybrid technology approach and commitment to serving underserved areas, we stand out as a top choice for internet service in Menlo Park, CA. You’ll benefit from our combination of fixed wireless and fiber technologies, which delivers high-speed internet to locations where traditional providers fall short.
With a strong focus on customer satisfaction, we offer 24/7 local support and a deep understanding of the Bay Area’s terrain and connectivity challenges.
Network reliability is a top priority, with a 99.997% uptime guarantee and redundant systems to guarantee consistent service. You’ll appreciate our symmetrical speeds, low latency, and flexible solutions tailored to your needs.
Whether you’re a residential customer or a business seeking enterprise-level connectivity, we provide the speed, reliability, and local expertise to keep you connected in Menlo Park.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting set up with our internet service in Menlo Park is a straightforward process. It begins with a free site survey to determine service availability and ideal equipment placement. During this survey, our technicians will check for line-of-sight and potential obstructions.
Once approved, you’ll schedule your equipment installation. Our professionals will install a high-grade radio and antenna at your location, typically on the roof or exterior wall. We’ll also set up a Power over Ethernet (PoE) device to power the equipment.
The installation usually takes 2-3 hours.
You’ll need to provide your own router, as we don’t supply or service these devices. After installation, you’ll be ready to enjoy high-speed internet.
Local Attractions in Menlo Park, CA
In Menlo Park, amidst the vibrant tech landscape and picturesque neighborhoods, you’ll find a wealth of local attractions to explore. From casual to fine dining, you can indulge in various local eateries that offer a rich culinary experience.
Visit downtown Menlo Park to discover unique shops and enjoy the bustling atmosphere.
If outdoor activities are your preference, Menlo Park offers plenty of parks and trails for walking, biking, and hiking. The renowned Stanford University, located just nearby, provides additional cultural and recreational opportunities, including visiting its beautiful campus or attending a sports event.
With its blend of local dining and outdoor activities, Menlo Park offers something for everyone. Explore the vibrant community and enjoy the diverse experiences it has to offer.
Get Etheric Internet Today
Experience Lightning-Fast Internet Today!
Unlock blazing speeds and unparalleled reliability with us.
Don’t settle for slow connections – upgrade to Menlo Park’s premier internet provider now.
Elevate your online experience with us – where speed meets service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
We offer reliable high-speed internet in Foster City, CA, covering the entire San Francisco Bay Area. You’ll enjoy 99.997% uptime and 24/7 local support. Our hybrid network of fixed wireless and fiber optic technology guarantees fast, stable connections for homes and businesses.
We specialize in reaching underserved areas and provide flexible solutions for various needs, including construction sites and events. Installation is quick and professional, often completed within days. Beyond internet, Foster City boasts scenic parks, annual events, diverse dining options, and shopping districts.
Discover how we can transform your online experience and connect you to all Foster City has to offer.
You’ll find our service available across 10 counties, including major cities like San Francisco, San Jose, and Oakland. Our unique hybrid network approach allows us to reach areas where traditional providers can’t, ensuring Foster City connectivity even in challenging locations.
If you’re in an underserved area, we might be your solution.
We specialize in connecting remote hills, waterfront properties, and rural communities that often struggle with internet access. Our fixed wireless technology doesn’t require extensive infrastructure, making it ideal for these hard-to-reach spots.
As we continue to expand, we’re adding new coverage areas each year, increasing our ability to serve previously underserved areas throughout the Bay Area, including Foster City.
Other Services We Offer
Beyond standard internet packages, we offer a range of specialized services to meet diverse connectivity needs in Foster City.
You’ll find solutions tailored to unique situations and environments. Our additional services include:
Marina and waterfront connectivity for boats and piers
We understand that temporary internet needs can arise, whether you’re hosting a large event or managing a construction project.
Our team can quickly set up high-speed, reliable connections for short-term use. Event connectivity is a particular specialty, ensuring your conference or trade show runs smoothly with powerful internet access.
We also provide business continuity solutions to keep your operations running during unexpected outages.
Whatever your connectivity challenge in Foster City, we have you covered with flexible, customized options.
Why Choose Etheric Networks
Consistently delivering exceptional service since 2003, we stand out as Foster City’s premier internet provider.
You’ll benefit from our unwavering commitment to customer reliability, with a 99.997% uptime guarantee and 24/7 local support. Our hybrid network of fixed wireless and fiber optic technologies guarantees you’re always connected, even in challenging locations.
We pride ourselves on service flexibility, offering tailored solutions for residential, business, and specialized needs.
Whether you’re looking for high-speed home internet or enterprise-level connectivity, we’ve got you covered. Our rapid deployment capabilities mean you can get connected quickly, often within days.
Plus, our local presence gives us a deep understanding of Foster City’s unique terrain and connectivity challenges.
Choose us for fast, reliable, and flexible internet services backed by expert local support.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting set up with us is a straightforward process. When you choose us as your internet provider in Foster City, CA, you’ll experience a smooth installation timeline.
Here’s what you can expect:
A free site survey to determine service availability
Professional installation by our technicians
Typical installation time of 2-3 hours
Roof access may be required for ideal equipment placement
The equipment requirements are minimal, with us providing a high-grade radio and antenna for your location.
You’ll need to supply your own router, as we don’t provide or service these devices. A Power over Ethernet (PoE) device will be installed to power the equipment.
Our technicians use non-penetrating mounts and weatherproofing to protect your property during installation, ensuring a secure and long-lasting setup for your new high-speed internet connection.
Local Attractions in Foster City, CA
While exploring Foster City, you’ll find a mix of outdoor spaces and cultural attractions that offer a balanced blend of leisure and learning.
Foster City parks, such as Leo J. Ryan Memorial Park, offer scenic trails and recreational facilities. For events, you can enjoy the annual Foster City Summer Concert Series and the Foster City Arts and Wine Festival.
After a day out, Foster City restaurants like The Fish Market and Waterfront Pizza provide a variety of dining options. For recreation, you can investigate Foster City’s beaches and waterfront areas or visit the Foster City Recreation Center for indoor activities.
Shopping enthusiasts will find plenty to love at the Hillsdale Mall and the nearby downtown Foster City shopping district.
To examine Foster City’s history, visit the Foster City Historical Museum.
Get Etheric Internet Today
Experience Lightning-Fast Internet Today!
Sign up with us in Foster City and access blazing speeds, unmatched reliability, and superior local support.
Don’t settle for slow connections – elevate your online experience now.
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
If you’re looking for reliable internet in Emeryville, CA, we have you covered. We offer high-speed internet across all corners of the city, including residential and commercial areas. With a 99.997% uptime guarantee, you’ll enjoy consistent connectivity.
We provide tailored solutions for various needs, from temporary construction sites to enterprise-level services. Our local presence guarantees 24/7 support and an understanding of the Bay Area’s unique requirements.
Installation is quick and professional, typically taking just 2-3 hours. Whether you’re browsing, streaming, or running a business, our service can elevate your online experience. Discover how we can transform your internet connectivity.
Coverage Area
Our service footprint spans an impressive 10 counties in the San Francisco Bay Area. This extensive coverage includes Emeryville, ensuring broadband accessibility for residents and businesses throughout the city.
You’ll find our high-speed internet available in various Emeryville neighborhoods, from the bustling commercial districts to residential areas.
Our hybrid network, combining fixed wireless and fiber technologies, allows us to reach locations that traditional providers often struggle with. This means you’re likely to have access to our services even if you’re in a hard-to-reach spot within Emeryville.
Our commitment to serving underserved areas makes us a valuable option for those who’ve previously struggled with reliable internet connectivity. Whether you’re near the waterfront, in the heart of the city, or on its outskirts, we aim to provide you with robust internet service.
Other Services We Offer
We offer a wide array of services beyond standard internet connectivity in Emeryville. You’ll find specialized solutions tailored to unique needs, including temporary internet for construction sites and events. These customized solutions guarantee you’re connected even in challenging environments.
For businesses, we provide enterprise-level services like Etheric Gigabit and Etheric Fiber, offering high-speed, low-latency connections. You can also benefit from our Etheric Voice virtual phone system and advanced network services, including cloud-managed solutions and SD-WAN.
If you’re in a marina or waterfront property, we have custom connectivity options for boats and piers.
Emeryville’s large marina is a key focus for our services. We offer custom connectivity options for boats and piers, ensuring that waterfront properties and marine businesses have access to high-speed internet solutions designed for their unique environment.
Whatever your connectivity requirements in Emeryville, including its significant marine area, we likely have a service to match.
Why Choose Etheric Networks
With such a diverse range of services, you might wonder what sets us apart from other ISPs in Emeryville. The answer lies in our commitment to customer benefits and service reliability. We’ve built our reputation on delivering high-speed internet to underserved areas, ensuring you’re always connected.
Customer Benefits
Service Reliability
Unique Offerings
24/7 local support
99.997% uptime guarantee
Hybrid network technology
Flexible solutions
Redundant systems
Rapid deployment
Symmetrical speeds
Proactive monitoring
Low latency connections
Privacy protection
Backup power solutions
Specialized services
You’ll appreciate our local presence, understanding of the Bay Area’s unique terrain, and dedication to environmental sustainability. Whether you’re a residential customer or a business owner, you’ll find our tailored solutions meet your needs with unparalleled speed and reliability.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Once you’ve decided to choose us as your internet provider, you’ll find the installation process to be straightforward and efficient.
We prioritize a smooth customer experience, starting with a free site survey to assess service availability and determine the best equipment placement.
After confirming service availability, our professional technicians will schedule your installation. The typical installation timeline is 2-3 hours, during which we’ll mount a high-grade radio and antenna at your location.
We’ll use non-penetrating mounts and weatherproofing to protect your property.
You’ll need to provide your own router, as we don’t supply or service these devices.
Once the equipment is in place and connected, our technicians will verify everything is functioning correctly before leaving.
This efficient process gets you up and running with minimal disruption to your day.
Local Attractions in Emeryville
As you explore our services for your internet needs in Emeryville, CA, don’t miss out on the rich cultural and recreational offerings of this vibrant city.
Emeryville is a hub of local dining, offering a diverse range of cuisines from classic American to international flavors. Check out the bustling Emeryville Marina for waterfront dining options that provide stunning views along with delicious meals.
The city also hosts various cultural events throughout the year, including art exhibitions, live music performances, and community festivals.
These events offer a glimpse into Emeryville’s dynamic arts scene and provide opportunities to connect with local artists and community members.
Get Etheric Internet Today
Experience Lightning-Fast Internet in Emeryville Today!
Don’t settle for slow connections – we deliver blazing speeds and unmatched reliability.
Sign up now and enjoy our 99.997% uptime guarantee.
Visit our website to schedule your free site survey.
Elevate your online experience with us – where speed meets service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
We offer high-speed internet services in Union City, CA, with coverage spanning 10 counties in the San Francisco Bay Area. You’ll benefit from our 99.997% uptime guarantee and rapid installation process, often completed within days.
Our hybrid network of fixed wireless and fiber optic technologies guarantees reliable connectivity, even in remote locations. We provide tailored solutions for businesses, events, and residential areas, including mobile home communities.
We’re committed to privacy, with no data sales and 24/7 local assistance. Beyond internet services, Union City boasts diverse attractions, from dining options to outdoor activities. Discover how we can transform your online experience.
As a Union City resident, you’ll be pleased to know that we extend our services to your area, providing a reliable connectivity option.
Our hybrid network infrastructure allows us to reach both urban centers and underserved areas that traditional providers often overlook.
This means you’re likely covered whether you’re in the heart of Union City or in a more remote location within the municipality.
Our commitment to expanding our coverage means we’re constantly adding new service areas each year.
If you’re currently in an underserved area of Union City, it’s worth checking with us to see if we’ve recently expanded to your neighborhood.
Our unique approach to internet delivery makes us a viable option for many Bay Area residents.
Other Services We Offer
Beyond standard internet connectivity, we offer a range of specialized services to meet diverse needs in Union City.
You’ll find solutions tailored to unique situations, such as event internet for conferences or trade shows. This temporary high-capacity service guarantees smooth connectivity for your gatherings, with options up to 1 Gbps.
For businesses, we offer robust business continuity solutions. These include backup internet connections and disaster recovery planning, helping you stay operational during unexpected outages.
You can also benefit from our construction site internet, providing rapid deployment of temporary connections for job sites.
If you’re managing a marina or waterfront property, we’ve got custom solutions for boats and piers.
Additionally, we cater to mobile home communities and RV parks with high-speed internet services designed for these specific environments.
Why Choose Us
With such a wide array of services, you might wonder what sets us apart in Union City. Our commitment to customer satisfaction and service reliability is unmatched.
We offer a 99.997% uptime guarantee, ensuring you stay connected when it matters most. As a local company, we recognize Union City’s unique needs and terrain, allowing us to provide tailored solutions.
You’ll appreciate our rapid deployment capabilities, often installing services in days rather than weeks. Our hybrid network of fixed wireless and fiber optic technologies enables us to reach areas other providers can’t.
We don’t sell your data, prioritizing your privacy and security. With 24/7 local support and flexible plans that scale with your needs, you’ll experience internet service that truly puts you first.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
In accordance with our commitment to seamless service, our installation process in Union City is straightforward and efficient. When you choose us, you’ll begin with a free site survey to assess your location’s suitability for our service. This step guarantees ideal equipment placement and checks for any potential obstructions.
Once approved, our professional technicians will schedule your installation, which typically takes 2-3 hours. The installation timeline is quick and often completed within days of your order.
As for equipment requirements, we’ll provide and install a high-grade radio and antenna at your property. You’ll need to supply your own router, as we don’t provide or service these devices.
Our team uses non-penetrating mounts and weatherproofing techniques to protect your property during installation, guaranteeing a secure and long-lasting connection.
Local Attractions in Union City, CA
While considering us for your internet needs in Union City, CA, you might also want to explore what this city has to offer.
You can enjoy local dining at popular spots like Little Sheep Mongolian Hot Pot, which draws visitors from as far as San Francisco, or have a date night at Tomatina with its charming outdoor patio dining.
For outdoor activities, Union City offers the Alameda Creek Regional Trail for bike rides, the Mark Green Sports Centers for various sports, and Kennedy Park, Casa Verde Park, and Veteran’s Memorial Park for playground fun.
The Union City Farmers’ Market is also a great place to engage with the community and explore local produce.
Experience our unrivaled speeds and reliability in Union City.
Don’t settle for slow connections – elevate your online experience now.
Visit our website to schedule your free site survey.
Join the Bay Area’s leading internet provider and transform your connectivity instantly!
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
