Affordable Connectivity Program (ACP)
ACP is a federal program to help low-income households pay for internet service and connected devices.
If your household is eligible, Etheric can offer up to a $30/month discount on internet service.
BEFORE APPLYING – PLEASE NOTE
- You must apply and be accepted for ACP before contacting us for your discount
- Etheric does not offer connected devices, so we cannot provide ACP discounts for laptops, tablets or computers
- Etheric is a fixed wireless provider, not cable or DSL, so NEW customers will still need to pay for the installation of equipment on their home. This may be cost-prohibitive for new applicants
3 WAYS TO QUALIFY FOR ACP
- If your household income is 200% or less than the Federal Poverty Guidelines. You may have to show proof of income, like a tax return or three consecutive pay stubs, when you apply.
- If you, your child or dependent participate in government assistance programs such as SNAP, Medicaid or WIC.
- If you, your child or dependent already receive a Lifeline benefit.
HOW TO APPLY
Existing Etheric Customers
- Visit acpbenefit.org and check if you qualify
- Apply for ACP and submit necessary documents
- Once approved, fill out the Etheric ACP form, including your Account Number
- We will contact you to confirm that the discount is being applied to your bill
New Etheric Customers
- Visit acpbenefit.org and check if you qualify
- Apply for the ACP and submit necessary documents
- Once approved, fill out the Etheric ACP form, and check “new customer”
- We will contact you to confirm if service is available to your household and explain our plans and installation costs
(https://acpbenefit.org/)
Residential Service Inquiry
We Only Serve the
San Francisco Bay Area
RDOF Information
Fill out the form to check availability
Line of sight is required*
How can we help?
NETWORK STATUS→
COMMON QUESTIONS→
TECHNICAL QUESTIONS→
Call Support
Submit Support Ticket
Fill out the form to check availability
Line of sight is required*
All speeds are symmetrical
Call Sales
*Line of sight means a clear view from your rooftop to one of our towers.
Fill out the form to check availability
Line of sight is required*
Fill out the form to check availability
Line of sight is required*
All speeds are symmetrical
Call Sonia
*Line of sight means a clear view from your rooftop to one of our towers.
Common Questions Answered!
Is there a contract, and what are the terms?
Yes. Our standard contract is for 24 months.
Can I cancel if I no longer need or want the service?
Yes. You can cancel your contract, however an early termination fee applies.
I am a renter, do you have any shorter contract terms?
Yes. Renters with a 1-year lease are eligible for a 12-month contract.
Can I use your service for videos, games and movies?
Yes. Our service supports all of these activities.
Do I need to provide any equipment?
Yes. Customers need to provide a WIFI Router. We can tell you exactly what to buy. We do not work with modems or any other service provider’s equipment.
Do you offer any Senior Citizen discounts?
Yes. For clients 65 and over we offer free installation on the 24 month contract
and a $9/mo discount on any service plan.
How long does it take to install?
For trailers and mobile homes
installation usually takes 1-3 hours.
What will be installed?
- A small round antenna will be mounted
to the outside of your home. - An ethernet cable will be run inside.
- Both the cable and router will plug into a small
“power over ethernet” box that plugs into the wall.
Price is per month
The Shore Pricing
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Full Duplex, Low-Latency Primary or Backup Links
Price is per month
We serve the San Francisco Bay Area only at this time
Line of sight is required*
Fill out the form to check availability
Business Pricing
All speeds are symmetrical
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Fill out the form to check availability
Line of sight is required*
All speeds are symmetrical
Call Sales
*Line of sight means a clear view from your rooftop to one of our towers.
testing HS
Fill out the form to check availability
Line of sight is required*
Business Pricing
Priority response and bandwidth plus unlimited data keep your business running smoothly.
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All speeds are symmetrical
Residential Pricing
Keep your connected life running smoothly with guaranteed minimum speeds.
| Residential Plan | Price | Guaranteed Speed | Max (burst) Speed* |
|---|---|---|---|
| Silver | $99.00 | 3 Mbps | 15 Mbps |
| Gold | $139.00 | 6 Mbps | 30 Mbps |
| Platinum | $179.00 | 10 Mbps | 38 Mbps |
| Diamond | $229.00 | 15 Mbps | 45 Mbps |
| Adamantium | $349.00 | 25 Mbps | 100 Mbps |
All speeds are symmetrical
Residential Pricing
Keep your connected life running smoothly with guaranteed minimum speeds.
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Business Pricing
Priority response and bandwidth plus unlimited data keep your business running smoothly.
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