Etheric Support
World Class – USA Based 24/7/365/Tech II Support
Etheric Networks Support Form
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Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
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Your IP Address
18.188.113.189
Scheduled Maintenance
San Mateo
BS55 San Mateo - Equipment UpgradeStart: 2024-11-22 08:00End: 2024-11-22 16:0011/22 8am-4pm - Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower....
Network Status Updates
No Current Network Issues.
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Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
 Test Your Speed
Coverage Area
Etheric Networks’ fiber ring connecting
fixed wireless towers and eight data centers
Connecting the Bay Area Since 2003
