Etheric Support Request

Affordable Connectivity Program (ACP)

ACP is a federal program to help low-income households pay for internet service and connected devices.

If your household is eligible, Etheric can offer up to a $30/month discount on internet service.

BEFORE APPLYING – PLEASE NOTE

You must apply and be accepted for ACP before contacting us for your discount
Etheric does not offer connected devices, so we cannot provide ACP discounts for laptops, tablets or computers
Etheric is a fixed wireless provider, not cable or DSL, so NEW customers will still need to pay for the installation of equipment on their home. This may be cost-prohibitive for new applicants

3 WAYS TO QUALIFY FOR ACP

If your household income is 200% or less than the Federal Poverty Guidelines. You may have to show proof of income, like a tax return or three consecutive pay stubs, when you apply.
If you, your child or dependent participate in government assistance programs such as SNAP, Medicaid or WIC.
If you, your child or dependent already receive a Lifeline benefit.

HOW TO APPLY

Existing Etheric Customers

Visit acpbenefit.org and check if you qualify
Apply for ACP and submit necessary documents
Once approved, fill out the Etheric ACP form, including your Account Number
We will contact you to confirm that the discount is being applied to your bill

New Etheric Customers

Visit acpbenefit.org and check if you qualify
Apply for the ACP and submit necessary documents
Once approved, fill out the Etheric ACP form, and check “new customer”
We will contact you to confirm if service is available to your household and explain our plans and installation costs

Link to ACP Site

(https://acpbenefit.org/)

Residential Service Inquiry

We Only Serve the
San Francisco Bay Area

RDOF Information

Fill out the form to check availability
Line of sight is required*

Call Sales

(650)-980-4010

*Line of sight means a clear view from your rooftop to one of our towers.

How can we help?

Call Support

(650)-980-4014

Submit Support Ticket

Account Number

Company Name (if any)

Name(Required)
First Last
Address(Required)
Street Address Address Line 2 City ZIP Code

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Email(Required)

Onsite Contact Name(Required)

Onsite Contact Phone#(Required)
Billing? Update Credit Card? Cancellation? Click to email Billing
Moving? Upgrade Plan? Change Owner? Click to email Sales
I need to report:(Required)
Outage
Slow Speeds
Intermittent Connection
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Submit Support Ticket

For Hollister pricing ONLY!

Name(Required)
First Last
Phone(Required)
Email

Address(Required)
We serve the greater San Francisco Bay Area only.

Street Address City California ZIP Code

We're sorry! We serve the greater San Francisco Bay Area only.
I need Internet service for:(Required)
Is this for an Apartment or Condo?(Required)
For Apartments, Condos or Town-homes: If you do not have approval for roof installation, we will be unable to offer you service.
Apartment
Condo or Townhome
We have roof access approval for installations
No, we have no roof access approval or HOA approval
N/A - Business
No - Residential Home
For Apartments, Condo or Town-homes
If you do not have approval for roof installation, we will be unable to offer you service.
Residential Plans(Required)
My Current Service Provider(Required)
Company name

Anything else you'd like us to know?
Comments
This field is for validation purposes and should be left unchanged.

Call Support

(650)-980-4014

Fill out the form to check availability

Line of sight is required*

All speeds are symmetrical

Call Sales

(650)-980-4010

*Line of sight means a clear view from your rooftop to one of our towers.

Fill out the form to check availability

Line of sight is required*

Call Sales

(650)-980-4010

*Line of sight means a clear view from your rooftop to one of our towers.

Fill out the form to check availability

Line of sight is required*

All speeds are symmetrical

Call Sonia

(650)-679-7295

*Line of sight means a clear view from your rooftop to one of our towers.

Common Questions Answered!

Is there a contract, and what are the terms?
Yes. Our standard contract is for 24 months.

Can I cancel if I no longer need or want the service?
Yes. You can cancel your contract, however an early termination fee applies.

I am a renter, do you have any shorter contract terms?
Yes. Renters with a 1-year lease are eligible for a 12-month contract.

Can I use your service for videos, games and movies?
Yes. Our service supports all of these activities.

Do I need to provide any equipment?
Yes. Customers need to provide a WIFI Router. We can tell you exactly what to buy. We do not work with modems or any other service provider’s equipment.

Do you offer any Senior Citizen discounts?
Yes. For clients 65 and over we offer free installation on the 24 month contract
and a $9/mo discount on any service plan.

How long does it take to install?
For trailers and mobile homes
installation usually takes 1-3 hours.

What will be installed?

A small round antenna will be mounted
to the outside of your home.
An ethernet cable will be run inside.
Both the cable and router will plug into a small
“power over ethernet” box that plugs into the wall.

Price is per month

The Shore Pricing

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Full Duplex, Low-Latency Primary or Backup Links

Price is per month

Fill out the form to check availability

Call Sales

(650)-679-7295

We serve the San Francisco Bay Area only at this time
Line of sight is required*
Fill out the form to check availability

Call Sales

(650)-980-4011

*Line of sight means a clear view from your rooftop to one of our towers.

Business Pricing

All speeds are symmetrical

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Fill out the form to check availability

Line of sight is required*

All speeds are symmetrical

Call Sales

(650)-980-4010

*Line of sight means a clear view from your rooftop to one of our towers.

testing HS

Fill out the form to check availability

Line of sight is required*

Call Sales

(650)-980-4010

*Line of sight means a clear view from your rooftop to one of our towers.

Business Pricing

Priority response and bandwidth plus unlimited data keep your business running smoothly.

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All speeds are symmetrical

Residential Pricing

Keep your connected life running smoothly with guaranteed minimum speeds.

Residential Plan	Price	Guaranteed Speed	Max (burst) Speed*
Silver	$99.00	3 Mbps	15 Mbps
Gold	$139.00	6 Mbps	30 Mbps
Platinum	$179.00	10 Mbps	38 Mbps
Diamond	$229.00	15 Mbps	45 Mbps
Adamantium	$349.00	25 Mbps	100 Mbps

All speeds are symmetrical

Get Etheric

In a hurry?
Call (650) 800-6904

Residential Pricing

Keep your connected life running smoothly with guaranteed minimum speeds.

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Business Pricing

Priority response and bandwidth plus unlimited data keep your business running smoothly.

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Submit Support Ticket

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