Network Status
Network Clear
There are no known issues on the network at this time. If you are experiencing a slow or lost connection, please call or submit a ticket and we will investigate.
Reporting a Problem
Etheric Customer Support is available 24/7
If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status page to see if there are any outages being reported in your area.
If you have experienced an outage, please follow the instructions forĀ Lost Connection below.
If you are experiencing slow speeds please follow the instructions forĀ Slow Connection below.
Your IP Address
3.236.50.79
Testing Your Speed
You can test your Internet connection speed by clicking here.
Contacting Support
Etheric Support is available 24/7 by phone at 866 336-8042 or by filling out this form.
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LANĀ port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.

For real-time updates follow @EthericNetworks on Twitter.
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