Etheric Support

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Etheric Support

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Network Status Updates

All clear

No reported outages
Posted: 9/29/2022 11:02:03

Scheduled Maintenance

Planned maintenance

Start: Monday 02:00 PDT / 09:00 UTC
End: Monday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS15 Rigoni, BS16 Wildcat Ridge, BS18 Sierra road, BS23 Finley Ridge, BS27 Blue Oaks towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/21/2022 15:05:40

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Reporting a Problem

Etheric Customer Support is available 24/7

If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.

If you have experienced an outage, please follow the instructions for Lost Connection below.

If you are experiencing slow speeds please follow the instructions for Slow Connection below.

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
modem diagram

Your IP Address

100.25.42.211

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Your IP Address

100.25.42.211

Testing Your Speed

You can test your Internet connection speed by clicking here.

Reporting a Problem

Etheric Customer Support is available 24/7

If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.

If you have experienced an outage, please follow the instructions for Lost Connection below.

If you are experiencing slow speeds please follow the instructions for Slow Connection below.

Scheduled Maintenance

Planned maintenance

Start: Monday 02:00 PDT / 09:00 UTC
End: Monday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS15 Rigoni, BS16 Wildcat Ridge, BS18 Sierra road, BS23 Finley Ridge, BS27 Blue Oaks towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/21/2022 15:05:40

Network Status Updates

Updates from the Support team at Etheric

All Clear

There are no reported outages
Posted: 9/27/2022 6:58:25

All clear

There are no reported outages
Posted: 9/26/2022 13:28:29

All clear

There are no reported outages
Posted: 9/25/2022 10:11:21

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
modem diagram

Submit Support Ticket

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This form is for Technical Support Only.
If you need help with your account, please contact billing@ethericnetworks.com
If you are moving, want to upgrade and/or change your service, please contact sales@ethericnetworks.com
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