The power issue causing intermittent service has been resolved as of 8:40pm – thank you for your patience. If you are still having problems please submit a ticket and let us know.
Jul 6, 2022
The power issue causing intermittent service has been resolved as of 8:40pm – thank you for your patience. If you are still having problems please submit a ticket and let us know.
Affordable Connectivity Program (ACP)
ACP is a federal program to help low-income households pay for internet service and connected devices.
If your household is eligible, Etheric can offer up to a $30/month discount on internet service.
BEFORE APPLYING – PLEASE NOTE
3 WAYS TO QUALIFY FOR ACP
HOW TO APPLY
Existing Etheric Customers
New Etheric Customers
(https://acpbenefit.org/)
*Line of sight means a clear view from your rooftop to one of our towers.
*Line of sight means a clear view from your rooftop to one of our towers.
Common Questions Answered!
Is there a contract, and what are the terms?
Yes. Our standard contract is for 24 months.
Can I cancel if I no longer need or want the service?
Yes. You can cancel your contract, however an early termination fee applies.
I am a renter, do you have any shorter contract terms?
Yes. Renters with a 1-year lease are eligible for a 12-month contract.
Can I use your service for videos, games and movies?
Yes. Our service supports all of these activities.
Do I need to provide any equipment?
Yes. Customers need to provide a WIFI Router. We can tell you exactly what to buy. We do not work with modems or any other service provider’s equipment.
Do you offer any Senior Citizen discounts?
Yes. For clients 65 and over we offer free installation on the 24 month contract
and a $9/mo discount on any service plan.
How long does it take to install?
For trailers and mobile homes
installation usually takes 1-3 hours.
What will be installed?
Price is per month
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Full Duplex, Low-Latency Primary or Backup Links
Price is per month
We serve the San Francisco Bay Area only at this time
Line of sight is required*
Fill out the form to check availability
All speeds are symmetrical
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*Line of sight means a clear view from your rooftop to one of our towers.
Keep your connected life running smoothly with guaranteed minimum speeds.
| Residential Plan | Price | Guaranteed Speed | Max (burst) Speed* |
|---|---|---|---|
| Silver | $99.00 | 3 Mbps | 15 Mbps |
| Gold | $139.00 | 6 Mbps | 30 Mbps |
| Platinum | $179.00 | 10 Mbps | 38 Mbps |
| Diamond | $229.00 | 15 Mbps | 45 Mbps |
| Adamantium | $349.00 | 25 Mbps | 100 Mbps |
All speeds are symmetrical
Keep your connected life running smoothly with guaranteed minimum speeds.
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Priority response and bandwidth plus unlimited data keep your business running smoothly.
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