We’re Etheric Networks, Hillsborough’s leading internet service provider, offering reliable high-speed connectivity through our advanced fiber and fixed wireless solutions. Our network covers all of Hillsborough with speeds up to 2 Gbps, backed by a 99.997% uptime guarantee and 24/7 local support.
We’ve designed our infrastructure to overcome Hillsborough’s unique terrain challenges and maintain service even during power outages. Whether you need internet for your home, business, or special event, we provide customized solutions with professional installation in just 2-3 hours.
Coverage Area
Etheric Networks’ coverage spans 10 counties across the San Francisco Bay Area, including major cities like San Francisco, San Jose, Oakland, and Fremont.
We’re proud to provide reliable internet service to Hillsborough residents, offering both fixed wireless and fiber solutions that keep our community connected 24/7 .
Our hybrid network infrastructure allows us to reach areas where traditional providers can’t go, making us a perfect fit for Hillsborough’s unique terrain and residential needs.
We’ve invested heavily in service reliability, maintaining a 99.997% uptime guarantee that our customers can count on.
Whether you’re in the hills or valleys of Hillsborough, we’ve got you covered!
Through our deep community engagement, we acknowledge the specific connectivity challenges that Hillsborough residents face.
We’re constantly expanding our coverage area and upgrading our infrastructure to meet growing demands.
Our local presence means we can quickly respond to service requests and maintain strong connections with the neighborhoods we serve.
Plus, our network is designed to stay operational during power outages – something that’s particularly important for our Bay Area customers.
Other Services we offer
For construction projects, we recognize that temporary connectivity is essential. That’s why we offer rapid deployment of high-speed internet at job sites, with flexible terms that match your project timeline.
When it comes to events and trade shows, we’ve got you covered with connections up to 2 Gbps – perfect for ensuring your attendees stay connected!
We’re also proud to offer unique solutions for waterfront properties and marinas, where traditional internet providers often can’t reach.
Plus, our business continuity solutions provide peace of mind with backup connections and disaster recovery planning. For mobile home communities and RV parks, we deliver reliable high-speed internet that keeps residents connected.
Each service comes with our signature 24/7 support and the same commitment to quality that’s made us a trusted name in the Bay Area.
Why Choose Etheric Networks
We’re proud to offer 24/7 local support, ensuring you’ll always speak with a knowledgeable technician who comprehends Hillsborough’s unique terrain and connectivity challenges.
Our service reliability is backed by redundant systems and backup power solutions, keeping you connected even during power outages. Plus, we don’t just install and forget – we actively monitor our network to prevent issues before they affect your service.
Unlike major carriers, we’re your neighbors, and we recognize the Bay Area’s specific needs.
We’ve designed our network to deliver symmetrical speeds, which means your uploads are just as fast as your downloads. Whether you’re working from home, gaming, or streaming your favorite shows, we provide the consistent, high-speed connection you need to stay connected.
Experience Lightning-Fast Internet Today!
🚀 Blazing speeds up to 1 Gbps for homes, 20 Gbps for businesses
🛡️ 99.997% uptime guarantee
🌟 24/7 local support
🏠 Serving hard-to-reach locations
Don’t settle for slow, unreliable internet. Join the Etheric family and transform your online experience!
Installation Process
Our skilled technicians take pride in their discreet installation process, which typically takes just 2-3 hours to complete. We carefully select mounting locations and use custom installation techniques to ensure all equipment blends seamlessly with your property’s aesthetics.
We’ll mount a high-grade radio and antenna at your location, guaranteeing proper weatherproofing and using non-penetrating mounts to protect your property.
We’ll also install a Power over Ethernet (PoE) device to properly power your equipment.
While we don’t provide or service routers, we’ll connect everything to your existing network setup and guarantee it’s working perfectly before we leave.
Our technicians will walk you through the basics of your new service and provide helpful tips for peak performance.
You’ll also receive contact information for our 24/7 support team, so you’ll never be left wondering what to do if you need assistance.
Local Attractions in Hillsborough, CA
Hillsborough, CA, offers several local attractions that make it a charming destination for residents and visitors alike. From historic sites to nature trails, there’s something for everyone to enjoy.
Hillsborough Parks like Purisima Creek Open Space Preserve and Historic Sites such as Carolands Chateau provide unique experiences that delve into the town’s rich history and natural beauty.
Local Events like the Hillsborough Harvest Festival bring the community together, offering dining options from local vendors and showcasing local artisans. For those interested in art, Art Galleries like the Hillsborough Gallery offer a variety of works by local artists.
For outdoor enthusiasts, Nature Trails like the Crystal Springs Trail offer serene walks through the rolling hills and woodlands.
Shopping Districts like the downtown area provide a mix of boutique shops and local services, making it easy to find something unique.
With a blend of Community Activities and rich history, Hillsborough is a place that truly feels like home.
Dining Options range from gourmet restaurants to casual cafes, ensuring there’s always something to satisfy your palate.
Come and explore the hidden treasures of Hillsborough.
Get Etheric Internet Today
Experience lightning-fast internet in Hillsborough today.
Get speeds up to 2 Gbps with Etheric’s reliable fiber and fixed wireless solutions.
Contact Etheric Networks today – call 650-472-5082 or submit an online inquiry to schedule your free site survey.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute?
– Press the Windows key + R to open the Run window.
– Enter cmd and press Enter to open a Command Prompt.
– Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.google.com).
– Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
- The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
- If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
- Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
- Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
- Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
www.speedtest.net
www.speedof.me
www.fast.com
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button.
https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Thanks for your help and patience.