Looking for a reliable internet provider in Palo Alto, CA? We offer high-speed connectivity with extensive coverage across residential and business areas. You’ll enjoy symmetrical speeds up to 1 Gbps for homes and multi-gigabit options for businesses.
Our hybrid network combines fixed wireless and fiber technologies, reaching even underserved locations. With a 99.997% uptime guarantee and 24/7 local support, we ensure you stay connected.
We offer tailored solutions for various needs, including temporary setups and backup connections. Beyond the internet, our commitment to privacy and sustainability sets us apart. Discover how we can transform your online experience in Palo Alto.
Coverage Area
Where can you find our internet service in Palo Alto? As part of our extensive coverage in the San Francisco Bay Area, we provide robust Palo Alto connectivity.
We serve not only the city’s central areas but also extend our reach to underserved areas that traditional ISPs might overlook. You’ll find our service available throughout Palo Alto, including residential neighborhoods, business districts, and even harder-to-reach locations like hillside properties.
Our unique hybrid network, combining fixed wireless and fiber technologies, allows us to offer high-speed internet where cable or DSL services may be inadequate or unavailable. Whether you’re in downtown Palo Alto or a more remote part of the city, we likely have a solution for your internet needs.
We’re continuously expanding our coverage, so even if service isn’t available at your location today, it might be soon.
Other Services We Offer
Beyond our standard internet service, we offer a range of specialized solutions to meet diverse connectivity needs in Palo Alto.
You’ll find temporary connectivity options for construction sites and events, ensuring you’re always connected, no matter how short-term your project is.
For businesses, we provide tailored solutions, including Etheric Gigabit, Fiber, and Voice services. These high-performance options are designed to meet the demanding needs of Palo Alto’s tech-driven companies, offering scalable gigabit speeds to enhance your network capabilities and support your company’s growth.
If you’re managing a marina or waterfront property, we have custom solutions to keep you connected.
We also offer high-speed internet for mobile home communities and RV parks.
For companies concerned about continuity, we provide backup internet connections and disaster recovery planning.
With our flexible approach, you can choose the service that best fits your unique situation in Palo Alto.
Why Choose Etheric Networks
Choosing us for your internet service in Palo Alto offers several compelling advantages. As a local provider with deep knowledge of the Bay Area’s unique terrain, we deliver reliable connectivity where others can’t. Our hybrid network of fixed wireless and fiber optics guarantees high-speed internet access even in hard-to-reach locations.
Here’s why you should choose us:
- Unmatched reliability: We guarantee 99.997% uptime through our Service Level Agreement.
- Blazing speeds: Enjoy symmetrical speeds up to 1 Gbps for residential and multi-gigabit for businesses.
- Superior customer support: Our local, 24/7 technical team provides rapid assistance when you need it.
With us, you’ll experience low-latency connections that are ideal for gaming, streaming, and remote work.
Our commitment to privacy, flexible solutions, and environmental sustainability sets us apart as Palo Alto’s premier internet service provider.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting connected with us is a straightforward process. It begins with a free site survey to assess your location’s suitability for service. During this survey, our technicians check for line-of-sight and determine the best placement for equipment. Once approved, you’ll schedule your installation.
The installation typically takes 2-3 hours, depending on your specific installation requirements. Our professional technicians will mount a high-grade radio and antenna at your property, ensuring proper weatherproofing and using non-penetrating mounts when possible.
We’ll also install a Power over Ethernet (PoE) device to power the equipment.
Your installation timeline may vary based on factors like property access and complexity. Remember, you’ll need to provide your own router, as we don’t supply or service these.
After installation, you’ll be ready to enjoy high-speed internet from Palo Alto’s reliable provider.
Local Attractions in Palo Alto, CA
When you’re not enjoying the fast internet speeds we provide in Palo Alto, CA, you might want to explore what the city has to offer.
Palo Alto is rich in both natural beauty and cultural attractions. Here are three must-see attractions:
- Palo Alto parks: Visit the Baylands Nature Preserve, a stunning 1,940-acre coastal wetland filled with birdlife and scenic views.
- Local dining and cultural events: Explore downtown Palo Alto and its diverse range of restaurants, cafes, and cultural events at venues like the Palo Alto Art Center and the Palo Alto Children’s Theatre.
- Historical landmarks and tech attractions: Walk through the Computer History Museum to learn about the dawn of computing, or visit the historic Palo Alto City Hall to appreciate the city’s architectural heritage.
Enjoy the blend of nature, culture, and history that Palo Alto has to offer.
Get Etheric Internet Today
Experience Lightning-Fast Internet Today!
Don’t wait for better connectivity. We deliver high-speed, reliable internet to your Palo Alto home or business right now.
Sign up online to schedule your free site survey and join the Bay Area’s leading local ISP.
Upgrade your internet experience with us – where speed meets service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute?
– Press the Windows key + R to open the Run window.
– Enter cmd and press Enter to open a Command Prompt.
– Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.google.com).
– Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
- The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
- If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
- Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
- Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
- Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
www.speedtest.net
www.speedof.me
www.fast.com
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button.
https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Thanks for your help and patience.