We offer high-speed internet services in Union City, CA, with coverage spanning 10 counties in the San Francisco Bay Area. You’ll benefit from our 99.997% uptime guarantee and rapid installation process, often completed within days.
Our hybrid network of fixed wireless and fiber optic technologies guarantees reliable connectivity, even in remote locations. We provide tailored solutions for businesses, events, and residential areas, including mobile home communities.
We’re committed to privacy, with no data sales and 24/7 local assistance. Beyond internet services, Union City boasts diverse attractions, from dining options to outdoor activities. Discover how we can transform your online experience.
Coverage Area
We boast an impressive coverage area spanning 10 counties in the San Francisco Bay Area.
As a Union City resident, you’ll be pleased to know that we extend our services to your area, providing a reliable connectivity option.
Our hybrid network infrastructure allows us to reach both urban centers and underserved areas that traditional providers often overlook.
This means you’re likely covered whether you’re in the heart of Union City or in a more remote location within the municipality.
Our commitment to expanding our coverage means we’re constantly adding new service areas each year.
If you’re currently in an underserved area of Union City, it’s worth checking with us to see if we’ve recently expanded to your neighborhood.
Our unique approach to internet delivery makes us a viable option for many Bay Area residents.
Other Services We Offer
Beyond standard internet connectivity, we offer a range of specialized services to meet diverse needs in Union City.
You’ll find solutions tailored to unique situations, such as event internet for conferences or trade shows. This temporary high-capacity service guarantees smooth connectivity for your gatherings, with options up to 1 Gbps.
For businesses, we offer robust business continuity solutions. These include backup internet connections and disaster recovery planning, helping you stay operational during unexpected outages.
You can also benefit from our construction site internet, providing rapid deployment of temporary connections for job sites.
If you’re managing a marina or waterfront property, we’ve got custom solutions for boats and piers.
Additionally, we cater to mobile home communities and RV parks with high-speed internet services designed for these specific environments.
Why Choose Us
With such a wide array of services, you might wonder what sets us apart in Union City. Our commitment to customer satisfaction and service reliability is unmatched.
We offer a 99.997% uptime guarantee, ensuring you stay connected when it matters most. As a local company, we recognize Union City’s unique needs and terrain, allowing us to provide tailored solutions.
You’ll appreciate our rapid deployment capabilities, often installing services in days rather than weeks. Our hybrid network of fixed wireless and fiber optic technologies enables us to reach areas other providers can’t.
We don’t sell your data, prioritizing your privacy and security. With 24/7 local support and flexible plans that scale with your needs, you’ll experience internet service that truly puts you first.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
In accordance with our commitment to seamless service, our installation process in Union City is straightforward and efficient. When you choose us, you’ll begin with a free site survey to assess your location’s suitability for our service. This step guarantees ideal equipment placement and checks for any potential obstructions.
Once approved, our professional technicians will schedule your installation, which typically takes 2-3 hours. The installation timeline is quick and often completed within days of your order.
As for equipment requirements, we’ll provide and install a high-grade radio and antenna at your property. You’ll need to supply your own router, as we don’t provide or service these devices.
Our team uses non-penetrating mounts and weatherproofing techniques to protect your property during installation, guaranteeing a secure and long-lasting connection.
Local Attractions in Union City, CA
While considering us for your internet needs in Union City, CA, you might also want to explore what this city has to offer.
Union City provides a variety of activities and attractions that cater to different interests.
You can enjoy local dining at popular spots like Little Sheep Mongolian Hot Pot, which draws visitors from as far as San Francisco, or have a date night at Tomatina with its charming outdoor patio dining.
For outdoor activities, Union City offers the Alameda Creek Regional Trail for bike rides, the Mark Green Sports Centers for various sports, and Kennedy Park, Casa Verde Park, and Veteran’s Memorial Park for playground fun.
The Union City Farmers’ Market is also a great place to engage with the community and explore local produce.
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Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute?
– Press the Windows key + R to open the Run window.
– Enter cmd and press Enter to open a Command Prompt.
– Enter tracert, a space, then the IP address or web address for the destination site (for example: tracert www.google.com).
– Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
- The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
- If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
- Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
- Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
- Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
www.speedtest.net
www.speedof.me
www.fast.com
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button.
https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Thanks for your help and patience.