Network Status Updates
Updates from the Support team at Etheric
(Resolved) Madonna, Corralitos Ridge, Larsen-Brantner towers
Towers restored
Issue: No Issues At This Time
Clients should be back online
(Investigating) Madonna, Corralitos Ridge, Larsen-Brantner towers
Towers offline
Issue: Connection Down
Clients will be offline. Tech has been dispatched. ETA 9pm
(Resolved)
San Bruno tower is online
Issue: No Issues At This Time
Connections in San Francisco, San Bruno and surrounding area areas should be back online.
(Investigating) San Bruno, San Francisco
San Bruno tower offline
Issue: Connection Down
Dispatching tech for a repair. ETR Pending
(All Clear)
ALL CLEAR
Issue: No Issues At This Time
Currently there are no network outages reported
(Resolved) Fremont, Milpitas, San Jose
Fremont, Milpitas, San Jose
Issue: No Issues At This Time
(Resolved) Fremont, Milpitas, San Jose
January 13, 2025 1:04 pm
Network Traffic issues at Milpitas Tower
Issue: Slow Speeds
Engineering is investigating a network traffic issue at Milpitas Tower. Traffic is back normal.
Scheduled Maintenance
San Mateo
BS55 San Mateo – Equipment Upgrade
Start: 2024-11-22 08:00
End: 2024-11-22 16:00
11/22 8am-4pm – Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower. Work must be performed during the day due to building access constraints.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.221.139.125
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket