Network Status
Network Status Updates
Updates from the Support team at Etheric
(RESOLVED) BS8 Sierra Morena is online
Connections in the Redwood City / Woodside area are restored.
(DOWN) BS8 Sierra Morena
Connections in the Redwood City / Woodside area will experience an offline status. ETR: 1 hour.
(RESOLVED) BS23 Finley Ridge is up
The service at Finley Ridge has been restored and connections in the Morgan Hill / Gilroy / San Martin area are back online.
(DOWN) BS23 Finley Ridge is down
The base station at Finley Ridge is down. Connections in the Morgan Hill / Gilroy / San Martin area will experience an offline status. ETR:TBD
(RESOLVED) BS23 Finley Ridge is back online
Connections in the Morgan Hill / Gilroy / San Martin area are back online at 3:30 PM.
(DOWN) BS23 Finley Ridge is down
Connections in the Morgan Hill / Gilroy / San Martin area will experience an offline status. ETA 3:30pm
Scheduled Maintenance
No maintenance events scheduled
There is currently no maintenance scheduled.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
130.65.254.12
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket