Network Status

Real-time updates from the Engineering Team
Support

Network Status Updates

Updates from the Support team at Etheric

All clear

There are no reported outages
Posted: 9/24/2022 9:50:39

All clear

There are no reported outages
Posted: 9/23/2022 11:42:29

All clear

There are no current reported outages
Posted: 9/22/2022 12:14:29

Scheduled Maintenance

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Your IP Address

44.201.95.84

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket

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This form is for Technical Support Only.
If you need help with your account, please contact billing@ethericnetworks.com
If you are moving, want to upgrade and/or change your service, please contact sales@ethericnetworks.com
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