Network Status Updates
Updates from the Support team at Etheric
(Investigating) Madonna, Corralitos Ridge, Larsen-Brantner towers
Towers offline
Issue: Connection Down
Clients will be offline. Tech has been dispatched. ETA 9pm
(Resolved)
San Bruno tower is online
Issue: No Issues At This Time
Connections in San Francisco, San Bruno and surrounding area areas should be back online.
(Investigating) San Bruno, San Francisco
San Bruno tower offline
Issue: Connection Down
Dispatching tech for a repair. ETR Pending
(All Clear)
ALL CLEAR
Issue: No Issues At This Time
Currently there are no network outages reported
(Resolved) Fremont, Milpitas, San Jose
Fremont, Milpitas, San Jose
Issue: No Issues At This Time
(Resolved) Fremont, Milpitas, San Jose
January 13, 2025 1:04 pm
Network Traffic issues at Milpitas Tower
Issue: Slow Speeds
Engineering is investigating a network traffic issue at Milpitas Tower. Traffic is back normal.
(Investigating) Fremont, Milpitas, San Jose
Network Traffic issues at Milpitas Tower
Issue: Slow Speeds
Engineering is investigating a network traffic issue at Milpitas Tower. The clients will experience slow and intermittent speeds-packet loss. ETR – TBD next update 2:30 pm.
Scheduled Maintenance
Watsonville, Gilroy, Morgan Hill
Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00
Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.144.48.186
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket