Network Status Updates
Updates from the Support team at Etheric
(Resolved) Hidden Valley
Access Points back online
Issue: No Issues At This Time
Clients should be online now
(Repairing) Hidden Valley
Two Access Points offline
Issue: Connection Down
Clients will be offline. Tech dispatched. ETR pending
(Resolved) Watsonville, Morgan Hill, San Martin.
Mt Madonna Access Points Backonline
Issue: No Issues At This Time
Access Points Backonline
(Repairing) Watsonville, Morgan Hill, San Martin
Multiple towers offline
Issue: Connection Down
Tech dispatched. ETR 6pm
(Investigating)
Mt Madonna Access Points offline
Issue: Connection Down
Clients will be offline.
(All Clear) Watsonville, Morgan Hill, San Martin.
(Resolved) Tower offline
Issue: No Issues At This Time
Connections are back online
Scheduled Maintenance
Watsonville, Gilroy, Morgan Hill
Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00
Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.225.55.42
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket