Network Status Updates

Updates from the Support team at Etheric

(Investigating) Multiple

October 15, 2024 10:13 am

Frequency interference issues across the network
Issue: Intermittent Connections

Clients will experience slow/intermittent connection during this interference. ETR pending

(Repairing) Morgan Hill, Gilroy, Watsonville

October 11, 2024 9:51 am

Mount Madonna Power Equipment Failure
Issue: Intermittent Connections

Etheric will be doing emergency maintenance this weekend to replace failed power distribution equipment during the nightly maintenance window (2am – 5am). Recent electric grid issues have been a cause of service interruptions in the last 2 weeks.

Scheduled Maintenance

Watsonville, Gilroy, Morgan Hill

Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00

Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.119.121.234

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket