Network Status Updates
Updates from the Support team at Etheric
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service. ETA 10:45 AM
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service.
(Resolved) San Juan Bautista
(Resolved) San Juan Bautista online
Issue: No Issues At This Time
The clients connection are back online.
(Investigating) San Juan Bautista
San Juan Bautista Outage
Issue: Connection Down
Client will experience a down connection. Engineering investigating. Time to restored – TBD
(Resolved) Morgan Hill
Finley Ridge tower restored
Issue: No Issues At This Time
Clients should be back online
(Repairing) Morgan Hill
Power Systems Failure
Issue: Connection Down
A component of our power system has failed, resulting in the loss of power to the site. A technician is being dispatched to restore power to the site and begin repairs of the primary power system.
Scheduled Maintenance
No maintenance events scheduled
There is currently no maintenance scheduled.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.191.118.36
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket