Network Status Updates
Updates from the Support team at Etheric
(DOWN) BS30 Round Top tower Offline
Tech dispatched. ETR is 10am-10:30am
(DOWN) BS07 Skyline and BS09 La Honda towers offline
Clients will be offline. Tech dispatched. ETR 9am
(DOWN) Round Top II tower offline
Clients will be offline. Engineering is investigating. ETR pending
(RESTORED) The Mount Madonna tower is back up.
Connections in the South Bay should be back online.
(DOWN) The Mount Madonna tower is partially down
Sonnections in the South Bay will be affected.
(Resolved) BS07 and BS09 Towers are down
Connection is San Carlos, Redwood City and Woodside are back online.
Scheduled Maintenance
No maintenance events scheduled
There is currently no maintenance scheduled.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.145.59.89
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket