Network Status Updates

Updates from the Support team at Etheric

(Resolved) Hidden Valley

December 11, 2024 11:09 am

Access Points back online
Issue: No Issues At This Time

Clients should be online now

(Repairing) Hidden Valley

December 11, 2024 10:00 am

Two Access Points offline
Issue: Connection Down

Clients will be offline. Tech dispatched. ETR pending

(Investigating)

November 26, 2024 3:09 pm

Mt Madonna Access Points offline
Issue: Connection Down

Clients will be offline.

Scheduled Maintenance

MAINTENANCE – MILPITAS BASE STATION

We will be performing work at the Milpitas base station to reinforce the structure after the past recent storms. We are not expecting any downtime but the work could result in degraded service. in Hayward / Fremont / Milpitas / San Jose.

From 9:00:00 AM on 1/25/2023 until 5:00:00 PM on 1/25/2023.

Posted: 1/19/2023 15:13:12

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.191.251.36

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router (WAN or Internet port) port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket