Network Status Updates
Updates from the Support team at Etheric
(RESOLVED) BS51 San Bruno tower online
Clients should be back online
(DOWN) BS51 San Bruno tower offline
Tech onsite and working to get it back online
(DOWN) BS18 tower (Milpitas/North San Jose) will be offline due to power outage
Tech being dispatched. ETR pending
(RESOLVED) BS07 Skyline and BS09 La Honda towers have been restored
Clients should be back online
(DOWN) BS30 Round Top tower Offline
Tech dispatched. ETR is 10am-10:30am
(DOWN) BS07 Skyline and BS09 La Honda towers offline
Clients will be offline. Tech dispatched. ETR 9am
Scheduled Maintenance
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.220.196.68
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket