Network Status Updates
Updates from the Support team at Etheric
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service. ETA 10:45 AM
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service.
(Resolved) San Juan Bautista
(Resolved) San Juan Bautista online
Issue: No Issues At This Time
The clients connection are back online.
(Investigating) San Juan Bautista
San Juan Bautista Outage
Issue: Connection Down
Client will experience a down connection. Engineering investigating. Time to restored – TBD
(Resolved) Morgan Hill
Finley Ridge tower restored
Issue: No Issues At This Time
Clients should be back online
(Repairing) Morgan Hill
Power Systems Failure
Issue: Connection Down
A component of our power system has failed, resulting in the loss of power to the site. A technician is being dispatched to restore power to the site and begin repairs of the primary power system.
Scheduled Maintenance
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.17.166.116
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket