Network Status Updates

Updates from the Support team at Etheric

BS07 and BS09 Towers are down

August 26, 2024 7:49 am

Connection is San Carlos, Redwood City and Woodside are experiencing offline connections. ETR TBD

Scheduled Maintenance

Planned maintenance

Start: Monday 02:00 PDT / 09:00 UTC
End: Monday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS15 Rigoni, BS16 Wildcat Ridge, BS18 Sierra road, BS23 Finley Ridge, BS27 Blue Oaks towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/21/2022 15:05:40

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.216.208.243

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

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Support Ticket