Network Status Updates

Updates from the Support team at Etheric

BS07/BS07 offline

July 31, 2024 9:05 am

Clients in the San Bruno, La Honda, Redwood City area, will experience connection down. ETR TBD.

BS10, BS21, BS28 Outage

July 18, 2024 11:15 pm

The following towers are down:
BS10 – Loma Prieta
BS21 – Santa Cruz
BS28 – Ormsby Cutoff

No ETR at this time.

07/18/2022 11:15 pm

BS51 down (Resolved)

July 17, 2024 10:54 am

Clients in the Millbrae, San Bruno, Brisbane area, will experience connection down. ETA – 11:00 am.

Scheduled Maintenance

Planned maintenance

Start: Monday 02:00 PDT / 09:00 UTC
End: Monday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS15 Rigoni, BS16 Wildcat Ridge, BS18 Sierra road, BS23 Finley Ridge, BS27 Blue Oaks towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/21/2022 15:05:40

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.225.95.229

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

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Support Ticket