Network Status Updates
Updates from the Support team at Etheric
(DOWN) BS07 Skyline and BS09 La Honda towers offline
Clients will be offline. Tech dispatched. ETR 9am
(DOWN) Round Top II tower offline
Clients will be offline. Engineering is investigating. ETR pending
(RESTORED) The Mount Madonna tower is back up.
Connections in the South Bay should be back online.
(DOWN) The Mount Madonna tower is partially down
Sonnections in the South Bay will be affected.
(Resolved) BS07 and BS09 Towers are down
Connection is San Carlos, Redwood City and Woodside are back online.
BS07 and BS09 Towers are down
Connection is San Carlos, Redwood City and Woodside are experiencing offline connections. ETR TBD
Scheduled Maintenance
Planned Maintenance
Start: Sunday 02:00 PDT / 09:00 UTC
End: Sunday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS01 Black Mountain, BS06 Belmont Hill, BS10 Loma Prieta, BS12 Layer 42, BS20 Madonna towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/20/2022 17:58:36
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.189.189.100
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket