Network Status Updates
Updates from the Support team at Etheric
(DOWN) The Skyline tower is down
Connections in the San Carlos, San Bruno and Redwood City area will experience an offline status.
(RESOLVED) The Emeryville tower is online
Connections in the Emeryville, North Oakland and Berkeley area are also back online.
(DOWN) The Emeryville tower is down
Connections in the Emeryville, North Oakland and Berkeley area will experience and offline condition.
Watsonville and surrounding areas no service due to power outages
A critical tower is without power and we are working to restore electricity as fast as possible. This will affect areas near Watsonville, Morgan Hill, Gilroy, and Loma Prieta.
(RESOLVED) BS27 tower restored
Clients should be back online
(ONLINE) BS27 Blue Oaks has been restored
Connections in the Gilroy/Rucker/San Martin are all back online
Scheduled Maintenance
Planned Maintenance
Start: Sunday 02:00 PDT / 09:00 UTC
End: Sunday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS01 Black Mountain, BS06 Belmont Hill, BS10 Loma Prieta, BS12 Layer 42, BS20 Madonna towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/20/2022 17:58:36
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.140.195.142
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket