Network Status Updates
Updates from the Support team at Etheric
BS51 down
Clients in the Millbrae, San Bruno, Brisbane area, will experience connection down. ETA – 11:00 am.
BS51 down
Clients in the Millbrae, San Bruno, Brisbane area, will experience connection down. ETR – TBD
(DOWN/SLOW) BS20, 17, 26 towers offline
Clients in Gilroy, Corralitos, Watsonville may be expeirencing offline/slow service
(RESOLVED) BS43 N First st tower
Clients should be back online
(DOWN) BS43 N First st tower – no internet
Clients are offline after maintenance. Engineering investigating
BS61 // BS64 Outage
BS61 – McMahon Rd and BS64 – Hidden Valley HOA are down.
7:10 AM 06/24/2024
Scheduled Maintenance
Planned Maintenance
Start: Sunday 02:00 PDT / 09:00 UTC
End: Sunday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS01 Black Mountain, BS06 Belmont Hill, BS10 Loma Prieta, BS12 Layer 42, BS20 Madonna towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/20/2022 17:58:36
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
52.15.170.196
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket