Network Status Updates

Updates from the Support team at Etheric

(Investigating) Multiple

October 15, 2024 10:13 am

Frequency interference issues across the network
Issue: Intermittent Connections

Clients will experience slow/intermittent connection during this interference. ETR pending

(Repairing) Morgan Hill, Gilroy, Watsonville

October 11, 2024 9:51 am

Mount Madonna Power Equipment Failure
Issue: Intermittent Connections

Etheric will be doing emergency maintenance this weekend to replace failed power distribution equipment during the nightly maintenance window (2am – 5am). Recent electric grid issues have been a cause of service interruptions in the last 2 weeks.

Scheduled Maintenance

Planned Maintenance

Start: Sunday 02:00 PDT / 09:00 UTC
End: Sunday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS01 Black Mountain, BS06 Belmont Hill, BS10 Loma Prieta, BS12 Layer 42, BS20 Madonna towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/20/2022 17:58:36

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

3.149.241.32

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router (WAN or Internet port) port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

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Support Ticket