Network Status Updates

Updates from the Support team at Etheric

BS61/BS64 outage.

June 24, 2024 7:09 am

BS61 – McMahon Rd / BS64 – Hidden Valley HOA are down.

BS61/BS64 outage.

June 23, 2024 7:17 am

BS61 – McMahon Rd / BS64 – Hidden Valley HOA are down.
06/23/2024 7:00 AM

BS61 And BS64 Outage

June 22, 2024 7:09 am

Base Station 61 McMahon Rd and Base Station 64 Hidden Valley HOA Outage

06/22/2024 07:08AM

Scheduled Maintenance

Planned Maintenance on the whole network

Start: Saturday 02:00 PDT / 09:00 UTC
End: Saturday 05:00 PDT / 12:00 UTC
What: Core Switching/Routing Software Updates
Who: All customers
Why: Updated software is required on multiple switches to support a new routing architecture
Impact: Connectivity may be interrupted multiple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/19/2022 15:12:02

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.191.215.30

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

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Support Ticket