Network Status Updates
Updates from the Support team at Etheric
(RESOLVED) The Skyline tower is online
Connections in the San Carlos, San Bruno and Redwood City area are back online.
(DOWN) The Skyline tower is down
Connections in the San Carlos, San Bruno and Redwood City area will experience an offline status.
(RESOLVED) The Emeryville tower is online
Connections in the Emeryville, North Oakland and Berkeley area are also back online.
(DOWN) The Emeryville tower is down
Connections in the Emeryville, North Oakland and Berkeley area will experience and offline condition.
Watsonville and surrounding areas no service due to power outages
A critical tower is without power and we are working to restore electricity as fast as possible. This will affect areas near Watsonville, Morgan Hill, Gilroy, and Loma Prieta.
(RESOLVED) BS27 tower restored
Clients should be back online
Scheduled Maintenance
Planned Maintenance on the whole network
Start: Saturday 02:00 PDT / 09:00 UTC
End: Saturday 05:00 PDT / 12:00 UTC
What: Core Switching/Routing Software Updates
Who: All customers
Why: Updated software is required on multiple switches to support a new routing architecture
Impact: Connectivity may be interrupted multiple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/19/2022 15:12:02
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.145.80.73
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket