Niles Station

Service & Support

Thanks for upgrading your service with Etheric Networks. Your new service requires a router. We can provide one* or you can provide your own.

Etheric
Recommended
Routers

NetGear RangeMax – N600 Wi-Fi Router – $50
Purchased and provided by Niles Station resident.

Cisco-Linksys E1000 Wireless-N Router – $60
Provided by Etheric Networks, billed to Niles Station resident*

TP-Link AC1750 Smart WiFi Router – $80
Provided by Etheric Networks, billed to Niles Station resident* 

*If Etheric provides the router, the cost will be added to your install fee and divided between the first three monthly payments. 

Niles Support

  • Tell us what's going on.
  • This field is for validation purposes and should be left unchanged.

Niles station router install guide 

Service Response Commitment

Etheric Networks is committed to the prompt resolution of customer issues. The following Service Request Guidelines based on the severity of the issue. All tickets submitted by email will be classified as Severity 3 by default. Severity 4 issues are product feature requests which will be routed to the appropriate department and do not have a response SLA associated with them.

Severity

Contact Method

Response Time

1 – Internet or voice is unavailable Phone Within 1 hour during local business hours Mon-Sat
2 – Internet or voice is available, but performance is degraded Phone/email/web Within 2.5 hours during local business hours Mon-Fri
3 – Service is available with minor degradation in service Phone/email/web By next business day
4 – Product feature request or non-service related request* Phone/email/web Not set

Service Level Commitment

Etheric Networks guarantees Niles Station customers 99.99% uptime and the following Committed Information Rates (CIRs).

Plan

CIR

Monthly Data Cap

Monthly Price

Basic Wifi 10 Mbps 50 gigabytes Free
Etheric Fiber Connect 10 Mbps 100 gigabytes $10
Bronze Gigacell 30 Mbps 2 terabytes $50
Silver Gigacell 50 Mbps 4 terabytes $75
Gold Gigacell 100 Mbps 5 terabytes $115

Support 650-727-1441 →

Why Choose Etheric Networks?

A Connection you can trust

Our network is designed to stay up, even when the power goes down. Fixed Wireless backed by private fiber, emergency power solutions, and rapid deployment field techs give you a connection you can trust in the Bay Area.

Fixed Wireless Coverage Area

We are the 4th largest Fixed Wireless ISP in the United States based on available coverage area. We serve the San Francisco Bay Area and beyond. 

Support a local business

We’re a locally owned and operated High-Speed Wireless Internet Service Provider. We’ve been connecting the Bay Area for 17 years and believe everyone deserves a custom-engineered reliable connection to the Internet. 

Connected in days-not weeks

We deploy in days, not months like most big box ISPs do. We can even provide temporary Internet while you wait for that “other” ISP to deliver.

~

Privacy matters

We don’t sell your data to anyone. We respect your online privacy  and provide unmatched data security.  Learn more about our privacy policy. 

24 HR Tech and Field Support

Our field techs keep the network running with dedicated support reps ready to help you when you need it the most, 24/7/365.

Still Waiting for Fiber?

We’re often called in to deploy a fixed wireless solution for companies still waiting for fiber they ordered months ago. Our field engineers get you connected fast. Precision custom-engineering and rapid deployment ensure every client on our Private Bay Area Fiber Ring and Fixed Wireless Network has Faster than Fiber speeds. Connected in days… not months.