Etheric Support
World Class – USA Based 24/7/365/Tech II Support
Etheric Networks Support Form
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Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
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Your IP Address
18.216.224.194
Scheduled Maintenance
San Mateo
BS55 San Mateo - Equipment UpgradeStart: 2024-11-22 08:00End: 2024-11-22 16:0011/22 8am-4pm - Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower....
Network Status Updates
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Follow @ethericnetworks on Twitter for real-time network and service updates.
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
Test Your Speed
Coverage Area
Etheric Networks’ fiber ring connecting
fixed wireless towers and eight data centers
Connecting the Bay Area Since 2003
