What do I do if I lose connection?
- Check to see if POE (small black box with one or two colored lights – LAN/POE) has power. If not, check electrical connections, this is a common failure point for both residences and businesses.
- Check to see if you can reach your router internally. This is the second most common problem. Internal network problems are caused when the router “hangs” and is unable to either allocate additional network addresses or respond even to internal requests.
What does POE mean? Power over Ethernet or PoE refers to systems which pass electrical power along with data on Ethernet cabling. This allows a single cable to provide both data and power to devices.
Rebooting the router is the typical resolution for this problem. If both of the above do not solve your connectivity issue, our support department will be happy to assist you.
Have more questions? Contact Etheric Networks Support