Etheric Support

World-Class Support from a Locally-Owned Company
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Etheric Support

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Network Status Updates

Regular Network Status Updates from the Support team at Etheric.

Scheduled Maintenance

Follow @EthericNetworks on Twitter for real-time network and service updates.

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Reporting a Problem

Etheric Customer Support is available 24/7

If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.

If you have experienced an outage, please follow the instructions for Lost Connection below.

If you are experiencing slow speeds please follow the instructions for Slow Connection below.

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
modem diagram

Your IP Address

3.239.119.61

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Your IP Address

3.239.119.61

Testing Your Speed

You can test your Internet connection speed by clicking here.

Reporting a Problem

Etheric Customer Support is available 24/7

If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.

If you have experienced an outage, please follow the instructions for Lost Connection below.

If you are experiencing slow speeds please follow the instructions for Slow Connection below.

Scheduled Maintenance

Network Status Updates

Regular Network Status Updates from the Support team at Etheric

(DOWN) BS8 Sierra Morena

Connections in the Redwood City / Woodside area will experience an offline status. ETR: 1 hour.

(RESOLVED) BS23 Finley Ridge is up

The service at Finley Ridge has been restored and connections in the Morgan Hill / Gilroy / San Martin area are back online.

Follow @EthericNetworks on Twitter for real-time network and service updates.

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
modem diagram

Submit Support Ticket

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This form is for Technical Support Only.
If you need help with your account, please contact billing@ethericnetworks.com
If you are moving, want to upgrade and/or change your service, please contact sales@ethericnetworks.com
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