What to Expect at Your Installation
Our Residential and Business installation overview will help you understand what to expect at the time of install as we listen to your needs, wants, expectations and communicate how we can help. We want you to feel comfortable with our process and asking us questions.
We do require a representative to be at the install to approve the antenna location, where we will run our cable, etc. The following is a high-level overview of what you can expect from your appointment below.:
Will I need a Site Survey?
Do I need to be onsite for the installation?
What equipment do I need to provide?
You will need to provide your own router. We will work with any router that is not labeled Comcast, Verizon or AT&T. The technician will bring all Etheric equipment, parts, and materials. Here is an example of some routers you can purchase.
How long will the install take?
Will I receive an IP Address?
Will my Internet be activated?
Last Minute Details:
Note: Etheric technicians have an allotted time for each job based on the service requested.
Our technicians will not be able to accommodate additional work requests made the day of your scheduled visit. You will need to schedule another appointment for other requests.
- Please make sure all gates and fences are unlocked, as the technician may require access to both the inside and outside of your home.
- Please point out any personal property the technician needs to be aware of to prevent unnecessary damage, including, but not limited to, underground obstructions, trees/landscaping, attic and hazardous crawlspace conditions, etc.
- Please secure all pets while our technician is at your location.